abc555 Privacy Policy

1 Who We Are

abc555 is an online casino and sports betting platform operating at https://abc555.app, designed and built specifically for players in Bangladesh. We provide access to casino games from leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as sports betting markets covering cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other popular sporting events.

Throughout this Privacy Policy, references to "abc555", "we", "us", or "our" refer to the operators of the abc555 platform. References to "you" or "the Player" refer to any individual who accesses, registers on, or uses the abc555 platform in any capacity.

For all privacy-related enquiries, please contact our Data Support team at: [email protected]

2 Scope of This Policy

This Privacy Policy applies to all personal data processed by abc555 in connection with the use of the abc555 platform, including but not limited to:

• Account registration and profile management;
• Deposits and withdrawals via bKash, Nagad, Rocket, and Upay;
• Identity verification (KYC) processes;
• Customer support interactions via live chat or email;
• Participation in casino games, sports betting markets, or promotional activities;
• Browsing and navigational activity on the abc555 website.

This policy should be read alongside the abc555 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

3 Data We Collect

abc555 collects the following categories of personal data from Players:

abc555 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where directly relevant to a responsible gaming self-exclusion or deposit limit request.

4 How We Collect Your Data

abc555 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, you provide data to us directly.
• Automated technologies: As you navigate the abc555 platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar technologies. See Section 10 for full details on our cookie practices.
• Third-party sources: We may receive identity verification data from third-party KYC service providers, fraud-prevention data from payment processors, and technical data from our game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) when you interact with games hosted on their infrastructure.

5 Legal Basis for Processing

abc555 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, financial data, and KYC documents is necessary to fulfil our contractual obligations to you as a registered Player — including account management, payment processing, and game access.
• Legal obligation: Certain processing activities — particularly identity verification, transaction monitoring, and record-keeping — are required to comply with anti-money-laundering, counter-terrorist-financing, and responsible gambling obligations.
• Legitimate interests: abc555 processes Technical Data and Usage Data on the basis of our legitimate interests in maintaining platform security, detecting and preventing fraud, improving our services, and conducting internal analytics.
• Consent: Where we send you promotional communications or deploy non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

6 How We Use Your Data

abc555 uses the personal data we collect for the following specific purposes:

• To create and manage your abc555 account and verify your identity and age (18+ requirement);
• To process BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay;
• To provide access to casino games and sports betting markets on the abc555 platform;
• To detect and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct;
• To deliver customer support via live chat and email;
• To administer bonuses, promotions, and loyalty rewards in accordance with applicable terms;
• To monitor player activity for responsible gaming purposes and to action self-exclusion or deposit limit requests;
• To improve the performance, security, and features of the abc555 platform through internal analytics;
• To send you transactional communications (account confirmations, payment receipts, security alerts) which are essential to the operation of your account;
• To send you optional marketing communications about new games, promotions, and platform updates — but only where you have provided consent, which you may withdraw at any time.

abc555 does not use your personal data for automated individual decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

7 Data Sharing and Disclosure

7.1 Service Providers. abc555 shares personal data with carefully selected third-party service providers who process data on our behalf in order to operate the platform. These include:

• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who host game software and log game-play data;
• Payment processors (bKash, Nagad, Rocket, Upay) who handle BDT transaction processing;
• KYC and identity verification service providers who assist with document verification;
• Cloud infrastructure and hosting providers who store platform data on secure servers;
• Customer support software providers who facilitate our live chat functionality.

All third-party service providers are contractually required to process your data only on abc555's instructions, to implement appropriate security measures, and not to use your data for their own independent purposes.

7.2 Legal Disclosure. abc555 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

7.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of abc555's business, personal data held by abc555 may be transferred to the acquiring entity as part of that transaction. We will notify affected Players of any such transfer and the applicable privacy arrangements.

7.4 No Sale of Data. abc555 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

8 International Data Transfers

The abc555 platform serves Players primarily in Bangladesh and processes most data within the region. However, some of our game providers and infrastructure partners operate servers in other jurisdictions. Where personal data is transferred outside Bangladesh, abc555 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Such safeguards may include standard contractual clauses with data processors, data processing agreements requiring compliance with internationally recognised security standards, and server-level encryption for data in transit and at rest.

9 Data Retention

abc555 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and record-keeping obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five years following account closure, in line with standard anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• KYC documents: Retained for the duration of the account and for a minimum of five years after account closure.
• Customer support communications: Retained for three years from the date of the interaction, unless required for longer as part of a dispute or legal proceeding.
• Technical and usage data (logs): Retained for up to 12 months from collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for three years from the date of consent or until consent is withdrawn, whichever is earlier.

Where personal data is no longer required for any legitimate purpose, abc555 will securely delete or irreversibly anonymise it.

10 Cookies and Tracking Technologies

abc555 uses cookies and similar tracking technologies to operate the platform and improve the Player experience. The following categories of cookies are used:

• Essential cookies: Strictly necessary for the platform to function. These include session cookies that maintain your logged-in state and remember your language and display preferences. These cookies cannot be disabled without impairing platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how Players navigate the abc555 platform, which pages are most visited, and where technical errors occur. This data is used solely to improve platform performance and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent login attempts, identify unusual account activity, and protect the integrity of player sessions.

abc555 does not deploy third-party advertising cookies or cross-site tracking technologies. You may manage or delete cookies via your browser settings at any time. Disabling essential cookies may affect your ability to access certain platform features.

11 Your Data Protection Rights

As a Player registered on the abc555 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to suspend the processing of your personal data in certain circumstances, for example while we investigate a data accuracy dispute.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of abc555's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

12 Children's Privacy

The abc555 platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. If abc555 becomes aware that personal data has been provided by or on behalf of a person under 18, that account will be immediately closed, all associated data reviewed, and the relevant data deleted or handled in accordance with applicable law.

Parents and guardians are encouraged to use parental control software and internet filtering tools to prevent minors from accessing the abc555 platform. If you believe that a minor has registered an account on abc555, please contact us immediately at [email protected].

13 Security Measures

abc555 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the abc555 platform;
• Encryption of sensitive data (including financial records and identity documents) at rest on our servers;
• Access controls that restrict employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative systems;
• Incident response procedures to detect, report, and remediate data security breaches promptly.

While abc555 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect any unauthorised activity on their account.

14 Third-Party Links

The abc555 platform may contain references to third-party game providers whose software is embedded within our platform. abc555 is not responsible for the privacy practices of these third-party providers in respect of data that they collect independently through their own systems. Players who have concerns about how a specific game provider handles personal data should review that provider's own privacy documentation. abc555 ensures that all game providers integrated into the platform are contractually bound to implement appropriate data protection standards.

15 Changes to This Policy

abc555 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will endeavour to notify registered Players via email notification or a prominent notice on the platform prior to the changes taking effect. The "Last updated" date at the top of this document will always reflect the most recent revision. Your continued use of the abc555 platform following any amendment to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the platform and may request account closure by contacting support.

16 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which abc555 processes your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the abc555 platform
• Support Hours: Around the clock, Bangladesh Standard Time (BST, UTC+6)

abc555 aims to acknowledge all privacy-related complaints within 5 business days and to resolve them within 30 days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may escalate the matter through any applicable dispute resolution mechanism available in your jurisdiction.